Jun 12, 2019 Amanda L.
★★★★★

I can never say enough about how honest and fair this service center is. After dealing with a dealership for over a year and having nothing but problems I truly wanted to thank and be appreciateive of all you have done for me in the past. I will surely be sending work your way!

Apr 29, 2019 Becky A.
★★★★★

I stopped in to have tires reprogrammed that was taken car of by Tuffy the right way.i had gone to another shop previously and they didn’t reprogram tires after rotation. They were happy to assist me. Thank you so much

Apr 26, 2019 Karen N.
★★★★★

The Manager was awesome, friendly and courteous. I highly recommend Tuffy in Elyria. Even though it was almost quitting time their team took care of my minor repair and I was on my way.

Apr 19, 2019 DJ T.
★★★★★

Excellent service! Had an issue with my vehicle and took it in there at 11am on a Tuesday. Had it back to me 3 hours later. Great communication through the whole process. Very honest opinions on what to have done and did not try to oversell anything. Highly recommend!

Dec 05, 2018 Brenda K.
★★★★★

Wouldn't take my cars anywhere else. In fact I have a tuffy closer to my home but choose to drive to Jeff's tuffy on Cleveland street. All around top notch guys Jeff Tommy Hoss and Jimmy. Anytime I've ever had an issue emergency or otherwise they always have time to fit me in. Fast honest trustworthy dependable and being a woman that is important to me. They listen to what's going on and find the best and most affordable solution for me.Friendly kind personable no smoke screens not just out to make a fast buck Jeff and his guys really honestly care. The world needs more places like yours so thanks guys and keep up the good work. I recommend you to anyone who needs help.

Jan 18, 2018 nancy k.
★★★★★

I am very appreciative of Jeff and the staff at Tuffy on Cleveland St., Elyria!!

Dec 29, 2017 Tim M.
★★★★★

This is the very best place in Elyria for all your automotive needs. Professional, experienced, and prices are great! Don't go anywhere else!

Oct 27, 2017 Stephen M.
★★★★★

Jeff and his crew are the best! I wouldn't go anywhere else! They're always able to diagnose any problem and fix it quickly.

Aug 02, 2017 Tim M.
★★★★★

Best place in Elyria for car care. Had exhaust work done and oil changes. Wonderful customer service and the prices are excellent. What I really like is the fact that they don't try to sell you work you don't need. They explain in detail what is required to repair your vehicle and they will give you several options for repair and will give you a quote for each. Wonderful! I would recommend this business to everyone.

Jun 29, 2017 Tim M.
★★★★★

Having just moved to the area I was looking for a place to take my car for maintenance and such. As it happened I was in need of a new exhaust system and this was recommended by what I had read online. They did an outstanding job and was able to take me without an appointment. They even offered transportation if I did not want to wait. Job was completed earlier that expected and was perfect! Great people and great prices.

Apr 12, 2017 Emily S.
★★★★★

I can't thank Jeff enough for his thoroughness, his patience in explanation, and most importantly his honesty which doesn't cost a thing. Not to mention the quality of their work. Always above and beyond customer service.You're not going to find a more genuine guy and staff to have your car worked on by.

Mar 11, 2017 Frank T.
★★★★★

I have been taking my vehicles to Tuffy on Cleveland St. in Elyria for many years & have had great service with never a complaint. Jeff & his crew have always done an excellent job. I have recommended them to many of my friends.

Jan 29, 2017 william w.
★★★★★

hats off to jeff jim and tom. after 2 yrs of trying to resolve issues with my 2004 jeep grand Cherokee brake problems they figured it out. seams 96 to 04 models had a problem with the master cylinder. this issue is denied by crysler and local auto dealers. jeff and my self spent countless hrs on line trying to get info about how to fix and repair the problem. discovered there are a lot of people with these issues, mainly having to replace pads and roters every 10000 mi. they found out that the relief valve in the master cylinder and booster assembly sticks causing the brakes to burn up. they resolved the problem by replacing the assembly and flushing the brake system. flushing the system is advised every 3 to 4 yrs according to a crysler service bulletin. after work was finishes Iam very happy with the way my jeep drives. again ty jeff jim and tom sincerly bill

Apr 04, 2014 Ryan W.

I am in charge of fleet maintenance for several vehicles for our company. Jeff and the team there have always taken fantastic care to make sure these vehicles are safe and in good running condition. An honest and trustworthy shop!

Jun 27, 2012 Tony B.
★★★★★

I left work at RIDGID and my car was making an unsettling noise. I pulled into the Tuffy on Cleveland street and it was close to closing time, but the guys offered to take a look underneath the car. My oil level had leaked to literally nothing and they topped me off as I promised to bring the car in the next morning. I dropped my car off and started walking toward work and one of the guys offered to take me to the office. Jeff and the guys helped me out of a potentially devastating car mishap just by putting the customer first. Their customer service really made an impression on me. As an aspiring business owner myself, I was simply inspired and promise to run my business with the high level of customer service and attention to detail Jeff and his team provided to me. Thanks Again! Tony

Feb 03, 2012 Rita G.
★★★★★

Jeff and his staff had never steered me wrong. They are upfront about everything they do and everything that needs to be done. Honesty and efficency are a great quality to have for any business, and this is the main reason I will keep coming back!

Oct 17, 2011 Jerry B.
★★★★★

This Tuffy is easy to deal with, great prices! Very knowledgeable in all areas of auto repair. I called to get new brakes before our big road trip, and the staff/customer relations folks were amazing.