I am in charge of fleet maintenance for several vehicles for our company. Jeff and the team there have always taken fantastic care to make sure these vehicles are safe and in good running condition. An honest and trustworthy shop!
— Ryan W., Elyria, OH
hats off to jeff jim and tom. after 2 yrs of trying to resolve issues with my 2004 jeep grand Cherokee brake problems they figured it out. seams 96 to 04 models had a problem with the master cylinder. this issue is denied by crysler and local auto dealers. jeff and my self spent countless hrs on line trying to get info about how to fix and repair the problem. discovered there are a lot of people with these issues, mainly having to replace pads and roters every 10000 mi. they found out that the relief valve in the master cylinder and booster assembly sticks causing the brakes to burn up. they resolved the problem by replacing the assembly and flushing the brake system. flushing the system is advised every 3 to 4 yrs according to a crysler service bulletin. after work was finishes Iam very happy with the way my jeep drives. again ty jeff jim and tom sincerly bill
— william w., elyria, OH
I have been taking my vehicles to Tuffy on Cleveland St. in Elyria for many years & have had great service with never a complaint. Jeff & his crew have always done an excellent job. I have recommended them to many of my friends.
— Frank T., Elyria, OH
I can't thank Jeff enough for his thoroughness, his patience in explanation, and most importantly his honesty which doesn't cost a thing. Not to mention the quality of their work. Always above and beyond customer service.You're not going to find a more genuine guy and staff to have your car worked on by.
— Emily S., Elyria, OH
I left work at RIDGID and my car was making an unsettling noise. I pulled into the Tuffy on Cleveland street and it was close to closing time, but the guys offered to take a look underneath the car. My oil level had leaked to literally nothing and they topped me off as I promised to bring the car in the next morning. I dropped my car off and started walking toward work and one of the guys offered to take me to the office. Jeff and the guys helped me out of a potentially devastating car mishap just by putting the customer first. Their customer service really made an impression on me. As an aspiring business owner myself, I was simply inspired and promise to run my business with the high level of customer service and attention to detail Jeff and his team provided to me. Thanks Again! Tony
— Tony B., Lakewood, OH
Jeff and his staff had never steered me wrong. They are upfront about everything they do and everything that needs to be done. Honesty and efficency are a great quality to have for any business, and this is the main reason I will keep coming back!
— Rita G., Lorain, OH
This Tuffy is easy to deal with, great prices! Very knowledgeable in all areas of auto repair. I called to get new brakes before our big road trip, and the staff/customer relations folks were amazing.
— Jerry B., Elyria, OH